In this enriching episode of Conversations with a Career Doctor, Dr. Saundarya Rajesh speaks with Suma PN, Senior Director – Human Resources at Otis India, about her personal and professional journey, the evolving role of HR, and what it truly takes to build a fulfilling career as a woman professional.
Rooted in Values. Raised in Diversity
Suma’s early life in a defense family shaped her perspective on adaptability, respect, and cultural inclusivity. “Defense life teaches you a lot, adaptability, respecting every culture,” she reflects. These early lessons in people understanding laid the foundation for a career in human resources – a space she felt drawn to because of its power to connect with people and make a difference.
The Evolution of an HR
Reflecting on her career, Suma notes that “HR as a function has evolved over the last two decades.” From her first HR job at Molex to her current role, she has seen the shift from industrial relations to strategic HR management. With AI, she shares, “We can personalize the experience of our different stakeholders… the way we connect and communicate our programs and policies have changed.” While she embraces AI, she adds, “We have to ensure that while we keep pace with the technology, the human element of human resources is still intact.”
DEI as a Daily Practice
Diversity, equity, and inclusion are areas close to her heart. “What we need is behavior-driven culture,” says Suma. She elaborates on Otis India’s structured initiatives such as a DEI charter, unconscious bias training, and a certified structured interview process for hiring managers. “We believe we should do it day in and day out… till the entire conversation of DEI gets normalized.”
Career Hurdles and Support Systems
Suma shares that although she didn’t face major challenges, building the right support system made a big difference. A career turning point came when she relocated to Delhi for a promotion. “Having the right support system or developing the right support system, it kind of helped me to manage both,” she says, referring to her work and home life.
Leadership and the Inner Work of Women
“The challenges women face varies from woman to woman,” says Suma, adding that internal factors like self-doubt, imposter syndrome, and superwoman syndrome, and external factors like gender bias and lack of role models, often limit women’s growth. “As a woman, we need to raise our bar. We need to believe that change begins with us,” she asserts. Her mantra: “Raise your head when opportunities come.
The Battle Between Like & Respect
Acknowledging the “likability trap” many women face, she explains, “As a leader, it’s not always possible to take a formula decision and still be an effective leader… if you are successful in creating trust… then people will respect our decisions.” She advises, “Let’s work towards earning the respect and that will take us places.
Final Thoughts
From her love for Pride and Prejudice to her belief that “every part of India is beautiful,” Suma’s wisdom is rooted in gratitude and growth. Her story is a testament to leading with intention, empathy, and an unwavering focus on people. The sign off message? “Let’s fill our careers with discovery and delight.”
What happens when heart meets strategy? Tune into Suma PN’s leadership journey . Click Here
